Home  >  Customer Service  >  Knowledgebase and FAQs

Knowledgebase and FAQs

»  Why is it that when I bring my digital files over to my computer’s hard drive, I cannot save it under the same name after editing? However, as long as I change the file name it can be saved to the hard drive, floppy or other media?
The reason is due to file attributes which are handled by the operating system in use. Just “un-check” the file attributes on your photo files from either archive or read-only. To remove the marks from the check boxes in file properties, simply right click with your mouse on the affected file or files. You will then be able to save them under the same original name.


US & International Ordering, Shipping
Returns, Exchanges & Warranty Information
Knowledgebase and FAQs
Privacy Policy & Security
Product Registration
RMA Request
Report problems with this website

If you are experiencing problems with this website Click Here
©2019 AEGT, Inc. - EZPnP :: Website Designed by Stanton Street Technology Group Inc.